PRIOR TO YOUR ARRIVAL

• All guests will receive a pre-arrival questionnaire which must be completed. This will include confirming that their party are not displaying symptoms and that they will adhere to social distancing measures on arrival.
• Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date. In this instance, your booking can be moved to a later date.
• We will need the personal information for the lead member of each party in order to cooperate with the government’s track and trace system.

CHECK-IN

• Hand wash stations will be provided at the entrance to each of our properties.
• Luggage portering service will be available on request at The Devonshire Arms Hotel and The Cavendish Hotel – social distancing must be adhered to.
• We will offer contactless check-in and key collection.
• All guest information will be available via an app, as our traditional guest directories have been removed.

YOUR ROOM

• All bedrooms and public areas will have been cleaned and disinfected using hospital grade chemicals.
• All linen and towels will be disinfected and washed at high temperatures by a commercial linen company and freshly made for each arrival.
• Extra disinfection of the most frequently touched areas and items – light switches, door handles, lamps, radios, TV remotes, thermostats, bathroom surfaces, all hard surfaces and more.
• Each bedroom and public area has been de-cluttered to allow for ease of cleaning – removing throws, cushions, ornaments, magazines and books.
• For your peace of mind, you’ll receive an in room welcome pack including hand sanitiser, disinfectant wipes and toiletries.
• Tea and coffee making packs will be individually wrapped for your stay.
• Hand sanitiser will be readily available.
• Customer service will be just a phone call away.
• Our housekeeping team can provide fresh linen and towels on request – these can be delivered to your room wrapped to avoid social contact.

PUBLIC AREAS

• In addition to the existing hand washing facilities around our properties, we will be supplying hand sanitiser in key locations, plus temporary hand wash stations at the entrance to each property.
• All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.
• Please note that from Saturday 8th August 2020, the law states that face coverings must be worn by all guests when entering the public areas of a hotel, unless you are exempt for health reasons. Face coverings are not required when seated in our restaurants and bars.

DINING

• We have adjusted our hotels to allow for more lounge and restaurant space which enables social distancing. We’re also making the most of our outdoor dining space.
• Breakfast times will need to be pre-booked to allow for social distancing.
• Breakfast buffets have been removed and instead table service will be provided.
• Lunch, afternoon tea and dinner will also need to be pre-booked.
• Menus will be available either on the Devonshire app or a sanitisable printed option.
• Your meals can be served on a nearby table to maintain social distance if preferred.
• We are encouraging contactless payment methods including adding your bill to your room reservation or using facilities such as Apple Pay.
• Tables, chairs and cutlery cleaned and disinfected between guests.
• Individual condiments will be available.

SPA

• The Devonshire Spa and gym are currently closed.

CHECK OUT

• Your bill will be posted under your door on the last evening of your stay.
• Payment can be taken over the phone or at reception. Alternatively, you can request an email with a payment link to enter your card details. Payments must be by card as we no longer accept cash.
• Prior to departing your room, we would request that you open your windows.
• All bedrooms will be left for a minimum of 1 hour prior to cleaning.
• Our housekeeping team will wear protective gloves and apron before entering the room to clean and follow upgraded procedures.

PRIOR TO ARRIVAL

• All guests will receive a pre-arrival questionnaire which must be completed. This will include confirming that their party are not displaying symptoms and that they will adhere to social distancing measures on arrival.
• Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date. In this instance, your booking can be moved to a later date.
• We will need the personal information for the lead member of each party in order to cooperate with the government’s track and trace system.
• Food deliveries can be arranged in advance from the Chatsworth Farm Shop for all Derbyshire cottages.

UPON ARRIVAL

• We will offer contactless check-in and key collection.
• Payment will be taken prior to arrival.
• All guest information will be available online, or via the Devonshire app, as our traditional guest directories have been removed.

YOUR COTTAGE

• All cottages will have been cleaned and disinfected using hospital grade chemicals.
• All linen and towels will be disinfected and washed at high temperatures by a commercial linen company and freshly made for each arrival.
• Extra disinfection of the most frequently touched areas and items – kitchen utensils and equipment, light switches, door handles, lamps, radios, TV remotes, thermostats, bathroom surfaces, all hard surfaces and more.
• Each cottage has been de-cluttered to allow for ease of cleaning – removing throws, cushions, ornaments, magazines and books.
• For your peace of mind you’ll receive a welcome pack including hand sanitiser and disinfectant wipes.
• Customer service will be just a phone call away. Contact details will be on your personalised welcome letter.
• Our housekeeping team can provide fresh linen and towels on request – these can be delivered to your cottage wrapped to avoid social contact.
• All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.
• No surprise visitors – If housekeeping or maintenance need to call we will contact you beforehand. All visitors will sanitise their hands before entering and keep socially distanced from any guests.

WHEN LEAVING

• Prior to departing your cottage, we would request that you open the windows.
• All cottages will be left for minimum of 1 hour prior to cleaning
• Our cleaners will wear protective gloves before entering the property to clean and follow upgraded procedures.
• All kitchen and food utensils and crockery will go through the dishwasher between each let.
• Please return your key to the key safe on departure.

PRIOR TO YOUR ARRIVAL

• All areas will have been cleaned and disinfected using hospital grade chemicals.
• Extra disinfection of the most frequently touched areas and items – light switches, door handles, bathroom surfaces, all hard surfaces and more.
• Our restaurants have been de-cluttered to allow for ease of cleaning – removing cushions, ornaments, magazines and books.
• Prior to arrival all guests will be asked to confirm if they or any of their party have shown symptoms. Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date.
• All tables must be pre-booked – either online or through our reservations and reception teams.

UPON ARRIVAL

• Hand wash stations will be provided at the entrance to each of our properties.
• All menus will be available in sanitisable form or via an app, as our traditional menus have been removed.
• Please note that from Saturday 8th August 2020, the law states that face coverings must be worn by all guests when entering the public areas of a hotel, unless you are exempt for health reasons. Face coverings are not required when seated in our restaurants and bars.

DURING YOUR VISIT

• We have adjusted our restaurants to allow for social distancing and to make the most of our outdoor dining space.
• In addition to the existing handwashing facilities around our properties, we will be supplying hand sanitiser in key locations, plus temporary handwash stations at the entrance to each property.
• All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.
• Individual condiments will be available

WHEN LEAVING

• We are encouraging contactless payment methods including Apple Pay.
• Tables, chairs and cutlery cleaned and disinfected between guests.