PRIOR TO YOUR ARRIVAL

• Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date. In this instance, your booking can be moved to a later date.
• We will record the personal information for the lead member of each party in order to cooperate with the government’s track and trace system.

CHECK-IN

• Hand wash stations will be provided at the entrance to each of our properties.
• Luggage portering service will be available on request at The Devonshire Arms Hotel and The Cavendish Hotel – social distancing must be adhered to.
• We will offer contactless key collection.
• All guest information will be available via an app, as our traditional guest directories have been removed.

YOUR ROOM

• All bedrooms and public areas will have been cleaned and disinfected using hospital grade chemicals.
• All linen and towels will be disinfected and washed at high temperatures by a commercial linen company and freshly made for each arrival.
• Extra disinfection of the most frequently touched areas and items – light switches, door handles, lamps, radios, TV remotes, thermostats, bathroom surfaces, all hard surfaces and more.
• Each bedroom and public area has been de-cluttered to allow for ease of cleaning – removing throws, cushions, ornaments, magazines and books.
• For your peace of mind, you’ll receive an in room welcome pack including hand sanitiser, disinfectant wipes and toiletries.
• Tea and coffee making packs will be individually wrapped for your stay.
• Hand sanitiser will be readily available.
• Customer service will be just a phone call away.
• Our housekeeping team can provide fresh linen and towels on request – these can be delivered to your room wrapped to avoid social contact.

PUBLIC AREAS

• In addition to the existing hand washing facilities around our properties, we will be supplying hand sanitiser in key locations, plus temporary hand wash stations at the entrance to each property.
• All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.
• Please note, the law states that face coverings must be worn by all guests when entering the public areas of a hotel, unless you are exempt for health reasons. Face coverings are not required when seated in our restaurants and bars.

DINING

• We have adjusted our hotels to allow for more lounge and restaurant space which enables social distancing. We’re also making the most of our outdoor dining space.
• Breakfast times will need to be pre-booked to allow for social distancing.
• Breakfast buffets have been removed and instead table service will be provided.
• Lunch, afternoon tea and dinner will also need to be pre-booked.
• Menus will be available either on the Devonshire app or a sanitisable printed option.
• Your meals can be served on a nearby table to maintain social distance if preferred.
• We are encouraging contactless payment methods including adding your bill to your room reservation or using facilities such as Apple Pay.
• Tables, chairs and cutlery cleaned and disinfected between guests.
• Individual condiments will be available.

CHECK OUT

• Your bill will be posted under your door on the last evening of your stay.
• Payment can be taken over the phone or at reception. Alternatively, you can request an email with a payment link to enter your card details. Payments must be by card as we no longer accept cash.
• Prior to departing your room, we would request that you open your windows.
• All bedrooms will be left for a minimum of 1 hour prior to cleaning.
• Our housekeeping team will wear protective gloves and apron before entering the room to clean and follow upgraded procedures.

PRIOR TO ARRIVAL

• Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date. In this instance, your booking can be moved to a later date.
• We will record the personal information for the lead member of each party in order to cooperate with the government’s track and trace system.
• Food deliveries can be arranged in advance from the Chatsworth Farm Shop for all Derbyshire cottages.

UPON ARRIVAL

• We will offer contactless key collection.
• Payment will be taken prior to arrival.
• All guest information will be available in your personal welcome letter, or via the Devonshire app, as our traditional guest directories have been removed.

YOUR COTTAGE

• All cottages will have been cleaned and disinfected using hospital grade chemicals.
• All linen and towels will be disinfected and washed at high temperatures by a commercial linen company and freshly made for each arrival.
• Extra disinfection of the most frequently touched areas and items – kitchen utensils and equipment, light switches, door handles, lamps, radios, TV remotes, thermostats, bathroom surfaces, all hard surfaces and more.
• Each cottage has been de-cluttered to allow for ease of cleaning – removing throws, cushions, ornaments, magazines and books.
• For your peace of mind you’ll receive a welcome pack including hand sanitiser and disinfectant wipes.
• Customer service will be just a phone call away. Contact details will be on your personalised welcome letter.
• Our housekeeping team can provide fresh linen and towels on request – these can be delivered to your cottage wrapped to avoid social contact.
• All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.
• No surprise visitors – If housekeeping or maintenance need to call we will contact you beforehand. All visitors will sanitise their hands before entering and keep socially distanced from any guests.

WHEN LEAVING

• Prior to departing your cottage, we would request that you open the windows.
• All cottages will be left for minimum of 1 hour prior to cleaning
• Our cleaners will wear protective gloves before entering the property to clean and follow upgraded procedures.
• All kitchen and food utensils and crockery will go through the dishwasher between each let.
• Please return your key to the key safe on departure.

PRIOR TO YOUR ARRIVAL

• All areas will have been cleaned and disinfected using hospital grade chemicals.
• Extra disinfection of the most frequently touched areas and items – light switches, door handles, bathroom surfaces, all hard surfaces and more.
• Our restaurants have been de-cluttered to allow for ease of cleaning – removing cushions, ornaments, magazines and books.
• Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date.
• All tables must be pre-booked – either online or through our reservations and reception teams.

UPON ARRIVAL

• Hand wash stations will be provided at the entrance to each of our properties.
• All menus will be available in sanitisable form or via an app, as our traditional menus have been removed.
• Please note, the law states that face coverings must be worn by all guests when entering the public areas of a hotel, unless you are exempt for health reasons. Face coverings are not required when seated in our restaurants and bars.

DURING YOUR VISIT

• We have adjusted our restaurants to allow for social distancing and to make the most of our outdoor dining space.
• In addition to the existing handwashing facilities around our properties, we will be supplying hand sanitiser in key locations, plus temporary handwash stations at the entrance to each property.
• All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.
• Individual condiments will be available

WHEN LEAVING

• We are encouraging contactless payment methods including Apple Pay.
• Tables, chairs and cutlery cleaned and disinfected between guests.

• For hotel residents, 45 minute swim sessions are available to book in the morning and evenings on a first come first served basis, therefore please let us know as soon as possible if you wish to swim while you are with us. Alternatively, spa experiences can be pre-booked for during the day, to include longer spa access and treatments. Gym access can be booked separately and is available throughout the day, please let us know if you wish to book a time slot.
• Non-residents are welcome to join us for a spa day experience or treatment, with limited availability.
• If using the pool, each household/bubble will be allocated half of the pool, so that you have plenty of your own space.
• You’ll be allocated a dedicated changing cubicle, which will act as your locker, so there is no cross over at lockers.
• You will also be allocated your own shower, which won’t be used by another household or bubble while you are with us.
• Each cubicle, toilet, shower and keys are thoroughly sanitised between each guest.
• Each treatment room is fully sanitised between every guest, with the therapists wearing appropriate PPE so you can fully unwind.
• The spa lounge is set to meet social distancing guidelines, along with the rest of the hotel dining areas.
• Consultations are done online prior to your arrival, so your time with us starts as smoothly as possible.
• You will be given a specific arrival time, to avoid any congestion on reception.
• All linen is washed with sanitising detergent at 60 degrees.
• Hand sanitiser and hand wash stations readily available.
• Enhanced hygiene and cleaning throughout the spa.