The membership year runs from 1st April for one calendar year. Membership will be calculated on a pro rata basis after 1st April paid in advance or, alternatively, paid with first month payment in advance (new members only) followed by direct debit collection on the 1st of each month thereafter.

Arrival

If your visit is treatment-only, please arrive at least 15 minutes prior to your treatment reservation. This will allow time to relax, change, and fill out your consultation form.

Reservations

To make your treatment appointment, please contact the spa reservations team on 01756 718130. Please note, full payment will be required to confirm your booking, which is non-refundable. We must be made aware 48 hours in advance if you would like to change your reservation. Changes can only be made subject to availability.

Age restrictions

The minimum age to experience a treatment is 16. We have restricted access for children to use our facilities, see below for details:

Weekdays (Mon-Fri) – 8.00am to 9.00am and 4.00pm to 5.00pm, to leave the premises by 9.30am and 5.30pm. Weekend (Sat-Sun) – 4.00pm t0 6.00pm, to leave the premises by 6.30pm. 

Rules for children:

There is to be a one adult to one child policy on child entry to the pool

Supervision must be maintained at all times

Children must be off the premises at stated times, this includes the spa lounge

Children must be members or hotel guests

Children will not be permitted to use the sauna, steam room, Jacuzzi or Rasul

A child is a person of the age 0-14

A junior is 14-18

The spa management retains the right to ask parties to leave the premises if the above rules are not followed

Health conditions

Please advise us of any health conditions, allergies or injuries which could affect your choice of treatments when making your spa reservation. To avoid disappointment, should you currently be under medical attention for any serious health conditions, such as cancer or heart problems, a doctor’s note will need to be supplied to us, confirming that it is safe to have your treatment.

Pregnancy

We have specifically designed treatments for expectant and nursing mothers. Please allow the spa team to guide you in selecting which treatments are most suitable for you during this special time. Unfortunately we do not offer massage treatments during the first 12 weeks of pregnancy.

What to bring

For your comfort, we will provide you with robes, towels and flip flops to use throughout your visit. We would like to advise you to bring a bathing suit if you wish to use the heat experience and pool.

Spa etiquette

The spa environment is one of tranquillity and relaxation. Please respect the other guests rights to privacy and serenity and do not use mobile phones within the spa. These items may be used in the lounge on silent. Smoking is prohibited throughout the spa.

Cancellation policy

A 50% deposit will be taken at the time of booking, which is non-refundable. In the event you need to cancel your appointment, it can be rescheduled but we need at least 24 hours notice prior to the appointment. Within 24 hours the deposit will be charged. 

Homecare

To continue your spa experience at home, all Temple Spa products used within your spa treatments are available to take away.