You’ll always find our very best rates when you book direct online. With our Best Rate Guarantee, there’s no need to waste time looking anywhere else. We can assure you of the very best rates every time you book.
In the very unlikely event that the price you find on our website is higher than that of any other online, we will automatically match this price and provide you with a complimentary room upgrade during your next stay.
What to do:
If you find a price lower on an online travel agent’s website that is bookable online, within 24 hours of your reservation being confirmed with us, just simply take a screen shot* of the page and send it to our team at firstname.lastname@example.org. Please include your name and contact details.
If the request is correct and the difference verified by the Revenue Manager, you will receive a communication from our team confirming your new rate and the gift voucher will be sent by email.
*The screen shot must include the following information:
- Hotel name
- Website operator
- Start and end dates of stay
- Price, type of accommodation and terms and conditions of the booking
- It must be available to be booked on the dates requested