Arrival
06 Mon Jul
Departure
13 Mon Jul
Arrival
06 Mon Jul
Departure
13 Mon Jul

At Devonshire Hotels and Restaurants Group we closed our hotels, inns and cottages in March with a heavy heart, but are happy, as always, to be putting the health and wellbeing of our guests and teams as our priority.

We’re currently working towards reopening our properties in July, you can find the answers to some of our frequently asked questions below, which will help to answer any queries relating to the current situation.

In addition, to ensure that you can book now for the future with complete peace of mind, we’ve introduced the Devonshire Promise.

When will your properties be open for business?

We continue to monitor the latest government and Public Health England advice, and can assure you that we will open as soon as it is safe and responsible to do so. Our anticipated opening date for our hotels and Inns is 20th July 2020, and 13th July for our self-catering Boltholes. When we do reopen, we will ensure all necessary social distancing and sanitising measures are fully in place. In fact, we’ll be going above and beyond what is required, as we demonstrated prior to lockdown. As always, the safety and wellbeing of our guests and our teams remains paramount.

People are at the heart of everything we do, and it’s for this very reason that we count so many of our guests as friends, who chose to visit us time and time again. It’s also why we are proud to have many loyal long-serving team members throughout the group. When we are able to reopen, you’ll see friendly, familiar faces ready and waiting to welcome you to our safe, clean and dependable hotels, pubs and holiday cottages.

I have an upcoming reservation that I need to cancel, what is the process?

If you currently have a booking with us your booking can be moved, without charge, to an alternative date or you may prefer to choose the option of receiving your deposit back as a gift voucher to use at your convenience.

If you would like to move the date of your forthcoming booking to later in the year, all you need to do is send us an email to res@devonshirehotels.co.uk. Please include the following information and we’ll be happy to move your booking, subject to availability:

1. Booking reference (if possible)
2. Hotel/inn/cottage name
3. Date of arrival
4. Preferred amended date of arrival

Can I call to change my booking?

As I’m sure you’ll understand, we’re receiving an unprecedented number of enquiries at the moment. Please note that we are responding to enquires for bookings with imminent arrivals first. Our phone lines are overwhelmed at this time but you can be confident that we’ll respond to every single enquiry as soon as possible. Please send any enquiries through to res@devonshirehotels.co.uk.

I have a gift voucher that is due to expire. Will it be extended?

We would hate for you, or the loved one that you gifted the voucher to, to miss out on your experience with us, so all vouchers due to expire between 2nd April and 30th September 2020 have been automatically extended on our system by 6 months.

When are you taking bookings for your hotels and cottages from?

We are currently taking bookings from 20th July in our hotels and Inns and from 13th July in our cottages, but as above, we continue to monitor the latest government guidance.

What happens if I book a stay for July or August and government restrictions continue?

Should you make a forward booking with us that cannot be fulfilled due to government Covid-19 restrictions, your booking can be moved, without charge, to an alternative date. Or you may prefer to choose the option of receiving your deposit back as a gift voucher to use at your convenience.

What special measures will be in place once you reopen?

When we do reopen, we will ensure all necessary social distancing and sanitising measures are fully in place. In fact we’ll be going above and beyond what is required, as we demonstrated prior to lockdown. As always, the safety and wellbeing of our guests and our teams remains paramount. Once we have further government guidance, we will be able to confirm our measures in detail, but in the meantime, you can view details of our planned safety measures here.

Will the Devonshire Spa be open and what treatments will be on offer?

We hope to offer spa access on a reservation basis and selected treatments, and are working towards this, but until we receive government guidance we are unable to confirm details.

We will open as soon as its safe and responsible to do so, and as always the safety of our guests and our team is our priority.

Spa membership renewals

If you have yet to renew for 2020, but would like to do so from when we are able to open, please send your renewal form to spa@thedevonshirearms.co.uk and we will action this as soon as we’re able to.

Existing spa members

If you have confirmed your membership from April 2020, please note that no direct debit payments will be taken during the time of closure. You will be contacted as soon as we have an opening date to confirm how you would like to proceed going forward.

The Devonshire Promise

Book now, enjoy later with the reassurance of the Devonshire Promise:

Enhanced health & safety measures
✔ Free cancellations
✔ Flexible booking guarantee
✔ Best rate guarantee

The Great Outdoors

Our summertime stays offer the perfect opportunity to enjoy our beautiful estate settings. Think long walks in the grass, lingering picnics and savouring a glass of wine on the terrace whilst the sun sets.

The Great Outdoors

Our summertime stays offer the perfect opportunity to enjoy our beautiful estate settings. Think long walks in the grass, lingering picnics and savouring a glass of wine on the terrace whilst the sun sets.

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